PLACING AN ORDER
Please contact us via email or through this contact form as early as possible. Bookings usually take place 6-8 months in advance for weddings, and 2-3 months in advance for birthdays and other family celebrations. Invoice will be issued once your order is confirmed.
We require at least 7-day notice for a cake order. This also subjects to our availability.
To secure your order, a 50% deposit is required within 7 days after the invoice issue date. The remaining balance is due at the latest 2 weeks prior to pickup/ delivery.
PICKUP, DELIVERY & CAKE LIABILITY
Pickup timeframe will be advised in the invoice. Delayed pickup or failure to meet the agreed timeframe, unless notified 24 hours prior and/ or due to emergency, will incur additional fee of $15 per hour that is payable prior to pickup.
Please mind that we cannot be held responsible for any damage once the products leave our premises. (see 'Safe Cake Transportation' below)
In any case that you need your order to be delivered, we will try our best to cater it. Delivery cost starts from $30 and is calculated based on distance from Flourette kitchen. We recommend delivery for cakes taller than 2 tiers.
Any change made within 14 days prior to pickup/ delivery will incur additional 20% fee to cover cost for redesigning and/or loss-of-work already completed.
Cancellation made after deposit is paid will incur $50 administration fee. Refund of paid deposit will not be issued for cancellation made within 21 days of the pickup/ delivery date for orders valued at $300 or below, and within 42 days for orders above $300
**CHANGES TO OUR CANCELLATION POLICY RE COVID-19**
To our existing and future clients,
ALLERGY & SPECIAL DIETARY REQUIREMENTS
Our products are prepared in a premises where peanuts, nuts, and soy are present. Please contact us if you have any dietary requirements. We apologise that we are unable to cater to vegan and gluten-free diet.
SAFE CAKE TRANSPORTATION
At Flourette, we always ensure that our cake is built on a sturdy foundation. Cake is packed in a fitted box to prevent sliding during transportation. Please mind that the top of the box may not fully close as the height of each cake differs depending on its decorations.
CAKE SHELF LIFE
Our cakes are covered in fluffy buttercream and filled with silky textured filling. They are delicate and need REFRIGERATION to protect their freshness and stability.
Our cakes are best consumed after 15 minutes at room temperature and will stay fresh for up to 5 days in the fridge. Please keep them in the cake box provided or an airtight container to retain its moisture.